DigiSymmetry

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DigiSymmetry

Privacy Policy

This Privacy Policy explains how Digital Symmetry, also operating under the DigiSymmetry name (“DigiSymmetry,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information through its website, client relationships, business communications, recruiting activities, and services.

This Policy applies to website visitors, prospective and current clients, client contacts, vendors, job candidates, and other individuals who interact with us. It does not govern information that our clients independently collect and control. When we process information solely on a client’s behalf, the client’s privacy policy and our agreement with that client generally govern that processing.

1. Personal Information We Collect


Depending on how you interact with us, we may collect the following categories of information:

    • Identifiers and contact information, such as name, business name, title, email address, telephone number, mailing address, account identifiers, and communication preferences.
    • Client and project information, such as service requirements, proposals, contracts, invoices, approvals, website details, prior marketing or SEO work, campaign information, and materials supplied for a project.
    • Account and access information, such as usernames, access permissions, authentication records, and credentials provided for authorized project work. We encourage clients to use role-based access and separate credentials whenever possible.
    • Transaction information, such as services purchased, payment status, billing contact information, and related records. Payment-card information may be processed directly by a payment provider rather than stored by us.
    • Communications, such as emails, forms, meeting records, support requests, feedback, and other correspondence.
    • Website and device information, such as IP address, browser, device type, operating system, pages viewed, referral source, approximate location, timestamps, interactions, cookie identifiers, and analytics or advertising information.
    • Recruiting and professional information, such as a resume, work history, education, references, portfolio, professional profiles, and interview notes when someone applies to work with us.
    • Vendor and business-contact information needed to manage professional relationships, payments, security, and operations.
    • Other information you choose to provide or that we describe when collecting it.

2. Sources of Personal Information


We may collect personal information directly from you; from the organization you represent; automatically through our website and communications; from clients, vendors, referral partners, and service providers; from public websites, professional networks, directories, and social media; and from advertising, analytics, or business-information providers where permitted by law.

3. How We Use Personal Information


We may use personal information to:

    • Respond to inquiries, prepare proposals, provide Services, and manage client relationships.
    • Set up and administer projects, accounts, campaigns, websites, analytics, reporting, and authorized platform access.
    • Process invoices, payments, contracts, records, and business transactions.
    • Communicate about projects, support, updates, events, services, and relevant marketing, subject to applicable choices and law.
    • Operate, personalize, measure, secure, troubleshoot, and improve our website, Services, and business processes.
    • Analyze website activity, campaign performance, audiences, and service effectiveness.
    • Recruit and evaluate candidates and manage vendor or contractor relationships.
    • Detect and prevent fraud, misuse, security incidents, unlawful conduct, and violations of our agreements.
    • Comply with legal obligations, enforce agreements, establish or defend legal claims, and protect rights, safety, and property
    • Create aggregated or deidentified information that is not reasonably capable of identifying an individual.

Where a specific legal basis is required, we process information as necessary to perform a contract, comply with law, pursue legitimate business interests that are not overridden by applicable rights, protect vital interests, or based on consent. Consent may be withdrawn where it is the applicable basis, without affecting prior lawful processing.

4. Cookies, Analytics, and Advertising Technologies


Our website may use cookies, pixels, tags, local storage, and similar technologies. These technologies may support essential website functions, remember preferences, measure traffic and performance, detect security issues, and assist with analytics or advertising.

Some technologies are provided by third parties, which may receive identifiers, device information, and website activity under their own privacy terms. Depending on the tools we use and applicable law, certain advertising disclosures may be considered a “sale,” “sharing,” or use for targeted advertising even when we do not receive money for the information.

You can control many cookies through browser settings and any cookie-preference tool we make available. Blocking certain cookies may affect website functionality. Where legally required, we will obtain consent before using nonessential cookies. We will also honor legally recognized browser-based opt-out signals, such as Global Privacy Control, where they apply to our processing.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Policy:

    • Hosting, cloud-storage, security, analytics, communications, CRM, payment, accounting, project-management, advertising, and other technology or professional service providers.
    • Employees, contractors, and consultants who need the information to perform services and are subject to appropriate obligations.
    • Clients or business partners when necessary to provide requested Services or when you direct or authorize the disclosure.
    • Government authorities, courts, law enforcement, regulators, auditors, insurers, and legal advisers when reasonably necessary to comply with law, protect rights or safety, or establish or defend claims.
    • A buyer, investor, lender, successor, or adviser in connection with a merger, financing, reorganization, sale of assets, due diligence, bankruptcy, or similar transaction, subject to appropriate safeguards.
    • Other parties with your direction, authorization, or consent.

We do not sell personal information for money. As explained above, some advertising or analytics activity may be treated as a sale, sharing, or targeted advertising under certain state privacy laws. Where required, eligible individuals may opt out through an available cookie-preference mechanism, a recognized browser signal, or a request submitted as described below.

6. Data Retention


We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide Services, maintain business and tax records, comply with law, resolve disputes, enforce agreements, prevent fraud, and protect security. Retention periods vary based on the type and sensitivity of information, the relationship involved, legal requirements, and operational needs. When information is no longer reasonably needed, we will delete, deidentify, or securely dispose of it, subject to backup cycles and lawful exceptions.

7. Data Security


We use reasonable administrative, technical, and organizational safeguards designed to protect personal information based on its nature and the risks involved. These safeguards may include access controls, authentication measures, secure service providers, confidentiality obligations, and procedures for responding to suspected incidents.

No method of transmission, storage, or security is completely reliable. We therefore cannot guarantee absolute security. If a breach occurs, we will investigate and provide notifications as required by applicable law.

8. Your Privacy Choices and Rights


You may opt out of nonessential marketing emails by using the unsubscribe link or contacting us. Even after opting out, we may send transactional, service, security, or legal communications.

Depending on where you live and subject to legal exceptions, you may have the right to request access to personal information, correction, deletion, portability, restriction of or objection to certain processing, or information about categories of information and recipients. You may also have rights to opt out of sale, sharing, targeted advertising, or certain profiling; withdraw consent where consent applies; and appeal a denied request.

To submit a request, use the contact form or current contact information published on the DigiSymmetry website and identify the request as a privacy request. We may ask for information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity. We will not discriminate against you for exercising an applicable privacy right.

Some information may be exempt from a request, including information we must retain to complete a transaction, comply with law, protect security, exercise legal rights, or maintain records. If we process information solely for a client, we may direct your request to that client.

9. Children’s Privacy


Our website and Services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

10. Third-Party Websites and Services


Our website or communications may link to third-party websites, platforms, or services. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices. Review the applicable third-party notices before providing information.

11. International Processing


We and our service providers may process information in the United States and other countries where privacy laws may differ from those in your location. Where required, we use appropriate contractual or other safeguards for international transfers.

12. Changes to This Privacy Policy


We may update this Policy to reflect changes in our practices, Services, technology, or legal obligations. The effective date at the top shows when it was last revised. We will post the updated Policy and provide additional notice of material changes where required by law. Changes apply prospectively from the stated effective date.

13. Contact Us


Questions, concerns, or privacy requests may be submitted through the contact form or current business contact information published on the DigiSymmetry website. Please identify the communication as a privacy request so it can be routed appropriately.

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